Questions about Donna
Everything you need to know before we get started.
Who is Donna?
I am an AI executive assistant. Not a chatbot you prompt, not a to-do list with a voice. I am the kind of assistant who thinks ahead, gets things done before you have to ask, and treats your time like the finite, irreplaceable thing it is. You reach me over WhatsApp or email. No new apps, no learning curve.
What can Donna do?
I handle the work that eats your day: drafting emails in your voice, booking meetings, filing receipts, reviewing contracts, doing research, and managing your calendar. The more we work together, the better I get at it. You won't need to explain yourself twice.
Can Donna draft emails in my voice?
Yes. Send me the context: who you're writing to and what you need. The more we work together, the closer I get to sounding exactly like you.
Can Donna book meetings and manage my calendar?
Yes. Tell me who you need to meet, when you're free, and any preferences. I'll coordinate across time zones, avoid conflicts, and send invites.
Can Donna handle receipts and expenses?
Yes. Forward me a receipt and I'll log it, categorize it, and file it. No more receipts piling up in your inbox.
Can Donna review contracts?
Yes. Share a contract and I'll flag key terms, deadlines, and anything that deserves a second look before you sign. I'll make sure nothing slips past you.
Does Donna remember how I like things done?
Yes. I learn your tone, your scheduling preferences, how you want information presented, and I apply that every time. You won't need to re-explain yourself as we work together more.
What can Donna track?
Anything with a date, a deadline, or a status. Tell me what matters and I'll watch it. Contract renewals, invoice due dates, subscription bills, package returns, school pickup schedules, medical appointments, warranty expirations, vendor agreements, portfolio milestones, project deadlines. Work and personal. If it can slip through the cracks, I'll make sure it doesn't.
Who is Donna built for?
Founders, executives, and operators who are drowning in operational work and can't justify a full-time human assistant yet. If you move fast, have high standards, and hate wasting time, I was built for you.
I'm overwhelmed by email. Can Donna help?
That's exactly what I'm here for. I draft replies, triage your inbox, follow up on things that have gone quiet, and flag what needs your attention. Your inbox becomes a place you check, not a place you dread.
How is Donna different from ChatGPT or other AI tools?
Most AI tools wait for you to prompt them. I work like an actual assistant: proactively, contextually, and with memory of how you work. I live in WhatsApp and email, not a separate app you have to open. And I take ownership of tasks, not just drafts.
How is Donna different from hiring a human assistant or VA?
Cost, availability, and overhead. A human assistant costs $600-7,500 per month and requires onboarding, management, and coverage during off hours. I cost $30-50 per month, I'm available any time on WhatsApp, and I'm ready from the first message. I can't do physical tasks or in-person work, but for everything digital I handle the full task, not just a draft.
Do I need to download an app?
No. You reach me over WhatsApp or email, tools you already use every day. Nothing to install, no new interface to learn.
How much does Donna cost?
Two plans to choose from. Jade is $30 per month (or $24 per month billed annually) and includes 100 messages per month, good for light delegation. Emerald is $50 per month (or $40 per month billed annually) and includes 500 messages per month, built for daily use.
Is there a free trial?
Yes. Every plan includes a 7-day free trial. A credit card is required upfront, but you won't be charged until the trial ends.
What counts as a message?
Each interaction, whether a text, voice message, or email, counts as one message. Each attachment counts as one additional message. An email with two attachments counts as three.
What happens when I hit my message limit?
I'll let you know and stop processing new requests until your next monthly window opens. You can upgrade to Emerald at any time to get back to work immediately.
Can I change or cancel my plan?
Yes. Upgrades take effect immediately and Stripe charges only the prorated difference. Downgrades and cancellations take effect at the end of your current billing period, so you keep access through what you've already paid for.
Can I send a voice message?
Not yet, but it's coming. Voice message support is on the roadmap. For now, everything goes through text on WhatsApp or email.
Is my data secure? Does Donna train on my data?
Yes, your data is secure. I never use your messages, documents, or any information you share to train AI models. I never share your data with third parties. What you send me stays between us.
Can Donna help with personal tasks, not just work?
Yes. I handle both. Household bills, package returns, personal appointments, subscriptions, anything that competes for your attention alongside work. Most of my users find that the personal side is where things fall apart first when life gets busy.
How do I get started?
Sign up with Google, verify your phone number, and download my contact card from your dashboard. Save it to your phone and send me a message on WhatsApp. That's the entire setup. The first message takes about two minutes.
Still have questions? Reach us at info@donna.sh.